SETP 203 – Building Relationships with Consumers

SETP Logo (SETP stands for Supported Employment Training Project)

This course is designed to help employment specialists and service providers establish meaningful, trust-based relationships with consumers who have disabilities. You’ll learn key communication strategies to ensure that your interactions are respectful, empathetic, and tailored to each individual’s unique needs. Whether you’re just starting to work with consumers or looking to improve your existing skills, this course will provide practical tips and techniques to help you foster a positive and supportive environment for those you serve.

It is presented by the Kentucky Supported Employment Training Project at the University of Kentucky’s Human Development Institute.

Instructions

Organization:  This course is divided into lessons and topics. Each topic must be completed to move to the next lesson.  You can view an outline of the Lessons on each screen.

To begin the lessons:

  • Select Lesson 1 located at the bottom of the course page.
  • Once you have finished the lesson, select “Mark Complete”.
  • To continue to the next topic/lesson select the link at the bottom of the page that says “next lesson” or “next topic.”

Quizzes:  There will be graded quizzes to check your understanding of the topics covered.  Quizzes are complete when 80% of the questions are answered correctly. You may take the quizzes multiple times until 80% is received.

If you have questions about moving through this online course, please use the Contact Us button below.

Course Content

Lesson 1: Introduction to Building Relationships with Consumers
2 Topics
1 Quiz
Overview of Disabilities
Building Trust as a Foundation
Building Trust as the Foundation of Effective Relationships
Lesson 2: The Importance of Trust in Building Relationships
3 Topics
1 Quiz
Trust – The Key to Effective Communication
Building Trust: Practical Strategies
Scenario: Building Trust with a Consumer
Empathy VS Sympathy
Lesson 3: Effective Communication with Consumers
3 Topics
Checklist Tool for Adapting Communication
Effective Communication Strategies for Specific Disabilities
Lesson 4: Practical Tips for Effective Communication
2 Topics
1 Quiz
Tips
Communication Strategy Checklist
Case Study: Building a Trusting Relationship
Lesson 5: Conclusion and Resources
1 Topic
1 Quiz
End of Course Survey
Course Wrap Up Quiz