Course Content
Welcome and Overview
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2 Topics
1 Quiz
Introduction to Purpose and Goals of the Training
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Self-Assessment: Leadership Strengths and Areas for Growth
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Personal Leadership Reflection
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Foundational Leadership Skills
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3 Topics
3 Quizzes
The Difference between Leaders and Managers
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Leaders VS Managers
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The Golden Circle
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Leadership Observation
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Case Study: The Role of Vulnerability in Building Trust
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Case Study: The Role of Vulnerability in Building Trust Reflection
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Managerial Frameworks and Tools
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2 Topics
2 Quizzes
Paint Done
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Scenario-Based Exercise: Delegating Tasks Effectively
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Clear is Kind
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Clear is Kind Reflection
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Theories of Management and Motivation
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4 Topics
2 Quizzes
Sources of Power
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Self-Assessment: “Sources of Power”
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Theory X Versus Theory Y in Action
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Theory X Versus Theory Y Scenario Based Quiz
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Herzberg’s Motivation Theory
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Enhancing Motivation through Herzberg’s Motivating Factors
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Enhancing Employee Experience and Retention
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5 Topics
2 Quizzes
Why The Employee Experience Matters
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Jacob Morgan’s Employee Experience Advantage Theory and Strategies
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The Components of the Employee Experience
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Feedback Loops
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Reflection: Evaluate Your Location’s Current Employee Experience
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Implementation Plan
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Top Strategies for Retention For Employment Specialist Professionals
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Communication and Collaboration
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2 Topics
2 Quizzes
Mastering Active Listening as a Manager
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The Secret to Giving Great Feedback
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Scripted Role-Play Exercise: Writing Responses to Challenging Team Scenarios
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Identifying Effective Communication Strategies
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Supporting Employees
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3 Topics
2 Quizzes
Preventing Burnout Among Employment Specialist
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Scenario-Based Exercise: Managers Responding to Employment Specialist Challenges
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Burnout Risk Checklist: Self-Assessment Tool for Managers
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Reflection: How can you better support your team’s mental well-being?
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Resource List for Managers to Support Employees
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Belonging
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3 Topics
2 Quizzes
Creating a Culture of Belonging
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Key Concepts of Belonging
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Case Study: Embracing Belonging on a Team of Employment Specialists
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Case Study: Embracing Belonging on a Team of Employment Specialists Reflection and Implementation Plan
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Extra Supporting Materials
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Compliance and Ethical Practices
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2 Topics
2 Quizzes
Ethical Decision Making
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Interactive Case Studies: Ethical Dilemmas for Employment Specialists
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Ethical Decision Making Framework
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Ethical Decision-Making
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Measuring Success and Continuous Improvement
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3 Topics
3 Quizzes
Control the Controllables
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Control the Controllables Reflection
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Case Study Analysis: KPI
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Reflection Questions- Case Study Analysis: KPI
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Exercise: Develop a Sample KPI Dashboard for Your Branch
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KPI Dashboard Reflection
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Planning for Success
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1 Topic
1 Quiz
4 Quadrant Week Plan
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Activity and Reflection for Managers: Applying the 4 Quadrant Week Plan
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Bonus Lesson- Leadership in the World of Supported Employment
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6 Topics
Paperwork, Documentation, Notes and More
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How to Coach your Employment Specialists to Promote Your Employment Services to Employers
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Sources of Funding
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Strategies to Enhance Communication with OVR
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Job Development
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Resources for Leadership in Supported Employment
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Closing and Next Steps
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5 Topics
2 Quizzes
Final Words of Motivation
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Action Planning: Applying Training Concepts
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SMART Goals
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SMART Goals
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Supplemental Materials
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End of Course Survey
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Thank You
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