DAFM-F 109: Navigating Bias and Difficult Content

Navigating Bias and Difficult Content

Course Description: CHFS/DCBS Division of Administration and Financial Management (DAFM) handles benefits, assets, income, liabilities, and more for adult individuals who have been court-appointed to the State Guardianship Program. 

This course prepares staff in the Division of Administration and Financial Management to recognize and manage personal bias, handle difficult or traumatic content in guardianship case files, and protect confidentiality under HIPAA. 

Course Length: 1 Hour

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Course Content

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Welcome
Lesson 1: What is Bias?
Lesson 2: Workplace Bias 
1 Quiz
Think Spot: Workplace Bias
Lesson 3: HIPAA & Protected Health Information (PHI)
Lesson 4: Difficult Content
Lesson 5: Secondary Trauma & Self-Care
Lesson 6: Discretionary Leave
Final Quiz
1 Quiz
Final Quiz
Course Evaluation
Course Wrap Up