Review

Let’s take a quick look at what we’ve learned so far….

Open-ended Questions:

Closed-ended questions are answered with a “yes” or a “no.” The opposite are open-ended questions, which a person cannot answer with only “yes” or “no.”

A closed-ended question is, “Do you want to get your booster shot?”

An open-ended question is, “What do you need so you can get your booster shot?”

Open-ended questions help people think more deeply about how they feel and what choice they might want to make. We use open-ended questions when we want to get more information. Using phrases that start with “How”, “When”, or “Tell me about” are examples of how we can ask open-ended questions.

Affirmations:

Affirmations are phrases you can use to help people see good things about themselves. Affirmations help people know why they can succeed. Affirmations are not giving someone a compliment.

You might compliment someone by saying, “I am proud of you.”

You would give someone an affirmation by saying, “You have worked hard to get here.”

Reflections:


Reflections are when you reword what someone has told you and say it back to them. Doing this helps a person know that you understand what they said to you. Reflections help create trust. You can use many kinds of reflections, but the important thing to remember is that reflections work the best when you are open to listening without judgment and try understanding what a person is saying to you.

Summaries:

Summaries also help people know you understand them but are usually longer than reflections. Summaries are when you take what someone has told you, pull out the most important parts, and say this information back to them. You can use summaries to help make sure you understand, change topics, or end a conversation.